Returns Policy
Returns Policy
If you're not pleased with your purchase, please reach out to us at returns@refinedhomeliving.co.uk.
Our Returns Policy allows you to return or exchange an item within 14 days of purchase, provided you have a valid receipt. After 14 days, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be in the same condition as when you received it, complete with tags and in its original packaging. A receipt or proof of purchase is also required. The 14-day return window allows you to inspect the goods as you would in a physical store. For a full refund, the items must be returned in "as new" condition, meaning they must be resaleable.
To process your refund or exchange, we need a receipt or proof of purchase.
Please note that return policies may differ among the various brands we carry. Check the product pages for the specific return policies applicable to each item.
Your statutory rights remain unaffected by our Returns Policy. If there is any conflict between our Returns Policy and your statutory rights, your statutory rights will take precedence, and the conflicting provision will be considered inapplicable.
Under the Consumer Rights Act 2015, you have a 30-day right to reject, and under the Consumer Contracts Regulations 2014, a 14-day right to return.
To initiate a return, contact us at returns@refinedhomeliving.co.uk. If your return is approved, we will provide you with instructions on how and where to send your item. Items sent back without prior approval will not be accepted.
If you are returning an item due to a change of mind, there will be a fee to cover delivery costs and a restocking fee.
Damages and Issues
Please inspect your order upon receipt and notify us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the situation and correct it.
We recommend inspecting all items at the time of delivery. Do not accept delivery of any damaged items. If you find an item is damaged, please send clear photos of the damage to returns@refinedhomeliving.co.uk so we can file an insurance claim on your behalf.
Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions about your specific item.
Exchanges
The quickest way to get what you want is to return the item you have and make a new purchase for the replacement once the return is accepted.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, the refund will be issued to your original payment method. Delivery fees will be deducted from your refund amount. Please note that it may take some time for your bank or credit card company to process and post the refund.
Cancellations
Orders canceled after 12 hours of placement may incur additional fees. If your order has already been dispatched, you (the buyer) will be responsible for any return costs. Refunds can only be issued to the same payment method used for the original order.