Privacy Policy

Privacy Policy for Refined Home Living

This Privacy Policy outlines how refinedhomeliving.co.uk (referred to as "the Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit our Site, we gather certain details about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional data if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual.

Below is an overview of the Personal Information we collect and the reasons why:

Device Information

  • Examples of Personal Information collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
  • Purpose of collection: To ensure the Site loads correctly and to analyze Site usage to improve our services.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processors Shopify, Facebook, and Google.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers and PayPal information), email address, and phone number.
  • Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential fraud, and offer relevant information or advertising based on your preferences.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processors Shopify and PayPal.

Customer Support Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details, email address, and phone number.
  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: None.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us deliver our services and fulfill contracts. For example:

  • Shopify: We use Shopify to power our online store. For more information on how Shopify handles your Personal Information, visit Shopify's Privacy Policy.
  • Compliance with laws: We may share your Personal Information to comply with legal obligations, respond to legal requests, or protect our rights.
  • Advertising partners: We share data with advertising partners like Google and Facebook to interpret marketing data and provide targeted advertisements.

BEHAVIOURAL ADVERTISING

We use your Personal Information to offer you targeted advertisements or marketing communications that we believe may interest you. For instance:

  • Google Analytics: To understand how our customers use the Site. For more information, visit Google's Privacy Policy. You can opt-out of Google Analytics here.
  • Facebook Advertising: To understand how our customers interact with the Site. Opt-out of Facebook targeted advertising here.

For more on how targeted advertising works, visit the Network Advertising Initiative's educational page.

Opt-out links for targeted advertising:

You can also opt-out of some services by visiting the Digital Advertising Alliance's opt-out portal.

USING PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

LAWFUL BASIS

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of the contract between you and the Site
  • Compliance with our legal obligations
  • Protection of your vital interests
  • Tasks carried out in the public interest
  • Our legitimate interests, which do not override your fundamental rights and freedoms

RETENTION

We retain your Personal Information for our records unless you request its deletion. For more information on your right to erasure, see the "Your Rights" section below.

AUTOMATIC DECISION-MAKING

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, which significantly affects you. We engage in limited automated decision-making through Shopify to prevent fraud, which does not have a significant effect on you.

YOUR RIGHTS

GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, port it to a new service, and request corrections, updates, or erasure of your Personal Information. To exercise these rights, contact us using the information below.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe, including to Canada and the United States, for storage and further processing. For details on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper.

COOKIES

Cookies are small data files stored on your device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media cookies, to enhance your browsing experience by remembering your actions and preferences. Cookies also help us understand how visitors use our Site.

We use the following cookies:

Cookies Necessary for Site Functioning

  • _ab: Used for admin access
  • _secure_session_id: Used for navigating the storefront
  • cart: Used in connection with the shopping cart
  • cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest: Used for checkout and customer login
  • _shopify_u: Used to facilitate updating customer account information

Reporting and Analytics

  • _tracking_consent: Tracking preferences
  • _landing_page, _orig_referrer: Track landing pages
  • _shopify_fs, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y: Shopify analytics

The duration of cookies varies; session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years.

You can manage cookies through your browser settings. Removing or blocking cookies may impact your user experience and accessibility to parts of our Site. For more information on managing cookies, visit All About Cookies.

DO NOT TRACK

Our Site does not alter data collection and usage practices in response to "Do Not Track" signals due to a lack of industry standard.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, questions, or complaints, contact us by email at info@refinedhomeliving.co.uk.

Last updated: 14.06.2024

If you are not satisfied with our response to your complaint, you have the right to contact your local data protection authority or our supervisory authority at ICO.